Contact Management
The AMS contact center is in its sixth year of handling inbound responses and marketing support for a pioneer in high-performance, high-value engineering and manufacturing. An AMS team provides superior prospect and customer care from 8am-9pm Mon-Fri EST and supports 200 dealers, and 200,000 customers worldwide. AMS offers skilled implementation of ongoing marketing programs, real-time feedback and guidance, and world-class service every month, for roughly one-half of the cost of one product.

Customer Outreach
AMS has a seven-year relationship with a well-established computer hardware manufacturer and its subsidiaries. This client asked AMS to help improve the accuracy of its customer database. The customer outreach program increased accuracy from 40% to 95% and generated sales opportunities for several million dollars in quoted in new business.

The annual cost of this outreach program was $5.88 per customer. Those same customers had purchased single systems for $10,000 and enterprise purchases of $100,000 or more. Based on quoted new business, the 3-month ROI was over 2,100%.